Warranty policy
All inverters and batteries, and solar panels must be installed by a qualified 3 Phase Electrician / DC Electrician or Master electrician with a valid registration with the Department of Labour. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installation must be compliant with SANS 10142 and ALL its parts. Any warranty claim submitted without detailed installation photos – open trunking, open DB boards and Sub DB Boards – warning stickers – all wiring must be visible, a valid COC and proof of a 3 Phase Electrician /master electrician installing the unit, can be rejected and will render the warranty claim null at void – no exceptions. If a site inspection is necessary it will be carried out at our own travel expense.
The warranty does not cover damage resulting from:
- Power surge
- Under-voltage
- Over-voltage
- Lightning
- Corrosion
- Sea spray
- Condensation
- Water damage
- Dust or any solid particles
- Sand
- Insects
- Lizards
- Excessive heat exposure
- Weather damage
- Negligence by the installer or homeowner
- Incorrect installation
- Inadequate protection device rating
- Tampering (broken seal)
- Dirty filters
- Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output.
The warranty will be void if the unit is:
- Not installed as per manufacturers specifications. VERY IMPORTANT.
- Not installed with a minimal correct calculated surge protection unit for both live and neutral wires from the AC incoming supply
- Not installed with a minimal correct calculated surge protection unit for both positive and negative wires from the DC incoming supply from the panels.
- Not installed with a DC Isolator minimum 1000Vdc isolator switch on the PV side.
- Not protected by the calculated and required 2 pole breakers for the input and output of the inverter – read the instruction manual for each inverter to ensure this is done correctly.
- Not Installed with the correct sized cabling.
- The Installation was not commissioned by a 3 Phase / Master Electrician.
- Not installed with a changeover switch
- The battery input must be protected by a rated fuse for both the negative and positive connections, within the calculated PSCC ratings.
- Tampered with (attempted to open the unit)
- Visible damage to the unit
We do not provide warranty directly ourselves – we are an online retailer. Warranties are held locally by the various product importers and all warranty claims will have to go through the respective importers due process before being initiated. The importer or local agent for the imported products have their own due process which will need to be followed. We only act as an agent to collect the relevant information on their behalf to speed up the documentation. For the manufacturers warranties, you need to read the user or installation manual and follow the manufacturer’s specific warranty registration. Failing to do so will also void your warranty.